Problems with Nero

in Windows 95/98

In Windows 95/98: Please check if Nero after the installation of the Nero ASPI-driver recognizes the drive. Can be downloaded from the ahead-WebSite (NEASPIDT.EXE or NEASPIEN.EXE)
Please check if Windows itself recognizes the device. In Windows 95 you can do this in Control Panel->System->Device Manager->CD-ROM . The drive must be there, there must be no exclamation mark and apart from that, the drive should not be deactivated. Some of the causes mentioned in the following may in part concern the problem of Windows itself not recognizing the drive.
There have been cases in which the drive was not recognized because the SCSI software for a scanner (e.g.:EZ-Lite for the Agfa Snapscan) prevented this.

Deinstall the software. Unfortunately the changed drivers are often not replaced again by the original drivers. The changed drivers are usually the WinASPI drivers and the SCSI1HLP.VXD file. Replace these with original Windows 95 drivers.

Please check if the WinASPI driver layer is installed correctly. To do so, download the following program: ftp://ftp.adaptec.com/pub/BBS/win95/aspichk.exe
Sometimes the drivers of scanner software overwrite the WinASPI drivers. An update to the WinASPI drivers by Adaptec would help if there is an Adaptec SCSI-Controller in the system.

If you use an Adaptec SCSI hostadapter, then you can download the drivers from the following address: ftp://ftp.adaptec.com/pub/BBS/win95/aspi32.exe
Otherwise please install the original Windows 95 ASPI driver.

Please check if REAL Mode drivers are loaded for the CD-ROM drive. Drivers of this kind are loaded by the CONFIG.SYS or AUTOEXEC.BAT file.

For further information, refer to: Real Mode driver

Please check if any DOS-ASPI drivers are being loaded (CONFIG.SYS/AUTOEXEC.BAT). These DOS-ASPI drivers can cause problems and should therefore not be loaded.
Sometimes Windows 95 or Nero does not recognize an old CD-ROM drive if the sollowing settings are not adjusted.

Please click on Windows under Start and then on execute.. There please type in "sysedit" (without inverted commas) and now click on OK.
In the menu window click on SYSTEM.INI.
Now look in the current window for the section [386enh] .
In this section, add both the following lines providing they are not already there:

virtualhdirq=false

32bitdiskaccess=off

If you have updated from Windows 95 to Windows 98 and the CD-ROM drive or the CD Writer is not recognized or there are other problems with your harddisk or the CD-ROM drive or CD Writer , then please read the following article:

http://support.microsoft.com/support/kb/articles/q189/0/92.asp (Problems with Hard Disk and CD-ROM Drive After Upgrading)

and

http://support.microsoft.com/support/kb/articles/q189/5/18.asp (Problems with Hard Disk Controller After Upgrading to Windows 98)

There has been one case in which the CD-ROM was no longer recognized after the memory was increased from 32MB to 160 MB. This could be seen by the fact that in the Device Manager in system expansion for PnP BIOS e there was an exclamation mark.

Please remove the entry system expansion for PnP BIOS e and start Windows again as this way the resources can be distributed newly and (usually) correctly.

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in Windows 95/98 IDE devices

Is a busmaster driver active? If yes, then please check if there are new drivers (in particular in the case of mainboards with an Intel, VIA or ALI chip set) and download these. If this doesn't help, then please deactivate the busmaster driver. See Deinstalling the busmaster driver or deactivating the secondary port .

Information on the busmaster driver: http://24.7.149.52/ (used to be called: bmdrivers.com)

If you use a mainboard with an 82371SB (PIIX3) or an 82371AB (PIIX4) chip set and you see the following line in the Device Manager under harddisk controller

Primary IDE Controller (single FIFO)

Standard Dual PCI IDE Controller

Standard IDE/ESDI Hard Disk Controller

then your Windows 95 version does not recognize the 82371SB PIIX3 or the 82371AB PIIX4 controller. This means that BIOS will deactivate the secondary IDE port when next rebooted.

In this case the file mshdc.inf must be replaced by a corrected one: ftp://download.intel.com/design/pcisets/setupex.exe

One problem which affects mainboards have with the 82371SB PIIX3 or the 82371AB PIIX4 controller and the original Windows 95 version (and 95a).

Numerous drives do not stick to the ATAPI interface definitions and are not recognized by Windows or do not function correctly if they are the only device connected to the secondary port. Windows sometimes even finds a device which is not connected (ghost device). As a result, the secondary port is deactivated by the system.

Whether there is such a problem can be determined as follows:

Check in the Device Manager under harddisk controller if the secondary port is in conflict with another device or if it is not working correctly. Sometimes the CD-ROM drive is recognized in the Device Manager but it doesn't work correctly (in particular not in Nero).

The best solution in this case is to connect the drive to the primary port (with a connected hardisk), get hold of the newest versionsof the Flash-BIOS and use the newest Windows 95 driver for the CD-ROM drive.

If you are using Windows 95 and a mainboard with one of the following Intel chip sets

440GX, 440BX, 440LX, 440EX, 430TX

and you have not yet downloaded the INF update file, then you should do so now: http://developer.intel.com/design/chipsets/drivers/95license.htm

If you are using Windows 98 and a mainboard with one of the following Intel chip sets:

440GX

and you have not yet downloaded the INF update file, then you should do so now: http://developer.intel.com/design/chipsets/drivers/98license.htm

A CD-ROM drive is sometimes not detected after installing another harddisk or is contacted in compatibility mode. More on this in the registration under:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\IOS

remove the entry NOIDE if present. Then restart the system.

Registration: See: Registration editor

Please check if DMA is deactivated. On this, see DMA Option
If you are using the original Windows 95 version or the 95a version, then it is possible that the drive may in part not be recognized if it is connected to the slave of the primary port or to the secondary port. This problem was not solved until Windows 95b.
If you are using a mainboard with an SIS chip set (e.g.: ASUS SP97-V with chip set SIS5598) and you are using Ultra-DMA drivers, then it is possible that an UltraDMA driver is causing the problem. Please deinstall the Ultra-DMA driver.
If you are using a mainboard with an ALI chipset, then please check if the CeQuadrat driver C2REC.VXD is installed in the system. Please check if by deactivating this driver the system runs (in the Windows\System\IOSUBSYS directory change the file extension .VXD to .VX_ ).
If you are using a mainboard with an ETEQ chip set and you are using its busmaster driver, then you had better not ignore their advice:

In some cases it's better to use the default driver, especially with some ATAPI CD-ROM models, which may not operate after installation of these ETEQ drivers.(from: ftp://ftp.soyo.nl/Drivers/Chipsets/ETEQ/IDE/eteq2133_readme.txt)

If you use a mainboard with the Aladin5 chip set, then you should upgrade to the newest busmaster driver version.
Please check under Start->Settings->Control Panel->Device Manager, if there is an exclamation mark under Harddisk Controller for the primary or secondary port.

If this is the case, then then is a problem. Please read the following article:

http://support.microsoft.com/support/kb/articles/q151/9/11.asp (MS-DOS Compatibility Mode Problems with PCI-IDE Controllers)

Please check under Start->Settings->Control Panel->System->Performance, whether the 32Bit file system driver and the 32Bit virtual driver are active.

If this is not the case, then there is a problem. Please read the following article:

http://support.microsoft.com/support/kb/articles/q151/9/11.asp (MS-DOS Compatibility Mode Problems with PCI-IDE Controllers)

If you use an IDE CD changer and are working under Windows 95 OSR2, OSR2.1 or OSR2.5, then you should read the following article:

http://support.microsoft.com/support/kb/articles/q194/9/36.asp (ATAPI CD-ROM Changer Miniport Driver Is Not Properly Supported)

If you have a Intel 82371SB PIIX3 IDE Controller you are using Windows 95 (not OSR2 or newer) and drives are not recognized, then you should read the following article: http://support.microsoft.com/support/kb/articles/q156/9/40.asp
If the drive is only contacted in the compatability mode, then please read the following article:

http://support.microsoft.com/support/kb/articles/q151/9/11.asp (MS-DOS Compatibility Mode Problems with PCI-IDE Controllers)

and

http://support.microsoft.com/support/kb/articles/q151/6/34.asp (Protected-Mode CD-ROM Drive Support in Windows)

If Windows itself doesn't recognize the device correctly, then please disconnect the drive and all other CD-ROM drives from the system. Then run up Windows 95/98 in a secure mode and remove all CD-ROM drives in Start->Settings->Control Panel->System->Device Manager->CD-ROM . Then restart Windows, run it down and then connect all the drives again. Now restart Windows.
For some devices, special drivers have to be installed:

e.g. for the Matsuhita CR-581-M. To be able to use this drive, the driver MKEATAPI.MPD (Mini Device Port by Panasonic) has to be loaded. However, this driver prevents burning on IDE CD Writer.

If you own a Philips DR-UA124X CD-ROM drive, then you should read the following article:

http://support.microsoft.com/support/kb/articles/q188/2/94.asp (Pioneer DR-UA124X CD-ROM Drive Disables IDE Port)

There are CD-ROM drives which only function currently if real-mode drivers are loaded. Such drives may not work in Nero or may not be recognized.

On this, refer to the article: http://support.microsoft.com/support/kb/articles/Q131/4/99.asp (CD-ROM Drives Requiring Real-Mode Drivers)

The following drives currently require real-mode drivers (list is not complete):

Backpack CD-ROM (External/Parallel Port) von Micro Solutions
CD-ROM devices conneted to Mozart soundcards
Chinon CDS-435 oder CDS-535
Creative Labs Sound Blaster Value CD4x MK4062
Matsushita or Panasonic CD-ROM devices to Ensoniq Soundscape cards
Media Vision Reno
NEC CDR-38, NEC CDR-250, CDR-260, CDR-260R, CDR-260GW
NEC 55-JD
Philips CD-ROM connected to Media Vision Fusion 16 soundcard
Philips CM205 and CM206 CD-ROM drives (possibly also CM207)
Pinnacle Micro PCD-100
Sanyo (TORISAN) CDR-C3G Multidisk ATAPI CD-ROM
Sony CDU-6201-20
Teac CD55A CD-ROM
Wearnes CDD-110
Mitsumi FX001D & FX001 CD-ROM drives

If you are using a ZIP drive or a JAZ drive in the parallel port, then you probably have the software GUEST.EXE installed (is loaded by the AUTOEXEC.BAT). This software doesn't always cause problems directly after being installed but often only after other programs have been installed, e.g. the Internet Explorer 5.0. The reason is that the drivers of this software simulate a SCSI connection. The only solution known to us is to newly install Windows 95/98 (it doesn't help to install it on top) and to do without the software GUEST.EXE as it is not known which drivers have been overwritten and which changes have been carried out in the registration.

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